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Previous Roles and Responsibilities for Tex Hemke
Business Prime for a
Large Business Unit
The Business Prime role ensures that the Business Unit
(locations in AB, BC, ON
& PQ) obtains the right tools to allow the staff to perform the duties and
responsibilities to enable them to handle their customer needs. The responsibilities include: Ø
Managing the Budget
needs for the Data and Voice requirements. Ø
Performs an audit of
all charges to the business unit for Data and Voice Services. Ø
Reviews the Computer
Systems that are to be replaced and ensures that the right tools are provided
for the staff during the Tech. Rollovers (Replacement of computers every three years). Ø
Performs the duties of
a Consultant to Managers and staff to ensure that the best applications and
software are acquired for the staff. Ø
Consults with the
company Technology Department and Manufacturers, determines the correct equipment
and software to order, places the Data and Voice orders with the Technology
Department and
coordinates the provisioning of all systems. Ø
Originates and
coordinates all orders through the Technology Department for moves and
changes for our staff. Ø
Maintains accurate
inventory records of all Data and Voice Systems. Desktop and Application Support for the
Business Unit
The Desktop and Application Support role provides
ongoing day to day support to the staff of the Business Unit (locations in AB, BC, ON & PQ). The responsibilities include: Ø
First point of contact
for any issues or problems with Data and Voice Systems (Computers, Applications,
Telephone Services, Cellular Phones, Pagers, Etc.). Ø
Generates trouble
tickets with the Technology Department's Single Point Of Contact (SPOC)
(handling AB, BC, ON & PQ) and coordinates all repairs which are not solved
by myself. Ø
Works with all support
areas (Core Server Group, Tier II - Desktop Support, Hardware
Support, Mainframe Support, VAX Systems Support, Applications
Support, Etc.) to ensure that our systems are delivering properly. Ø
Obtains access to all
National Systems for the End-Users. Ø
Downloads and installs
software for LAN Based shared software programs for National Systems. Ø
Consults with the
Technology Department and together provide improvements to our Systems to
allow us to better serve the customers of the Business Unit. Ø
Performs ongoing day to
day training on the use of software and applications on a one on one basis as
the need arises. Ø
Administrator for
Microsoft Exchange Functional Mailboxes and Distribution Lists. Data Manager for the Business Unit
The primary role of the Data
Manager is to oversee the management of business information for their
designated Business Unit. These responsibilities include: Ø
Ensuring their staff
has appropriate system & LAN access. (Manager's Role) Ø
Discussing filing
structure and data management practices with your team. (Manager's Role) Ø
Ensure employees
exiting the organization remove their files from the LAN before they leave and
delete their system ID's. It is very helpful to use the Asset Recovery
Checklist when employees are exiting. (Manager's Role) Ø
Manage/police the data
(this can vary dependant upon skill sets, interest, and need). (Folder Owner Role) Ø Approves LAN access requests. Ø Creating and maintaining security assignments for all
shared folders. Ø Reviewing the storage notifications and reports for
the group data (shared drive) and take appropriate action. Ø Ensuring that ongoing data cleanup takes place for
the business area. Ø Manage the area’s current and future data model.
Approves creation of root level folders (i.e. root level folders are all the
folders you first see when you first open your shared drive). Ø Future consolidation of AB, BC, ON and PQ data. Ø Works closely with the Technology Department to provide
solutions to the Business Unit. Ø "Data cop" who notifies Users of unacceptable data
practices and removes inappropriate files. Ø Interfacing with the Technology Department for future changes and
policies. Web Site Developer for the Business Unit
The primary role of the Web
Site Developer is to provide the technical expertise and the maintenance of the
Web Sites for the Business Unit. These responsibilities include: Ø
Create and maintain the
Web Sites (Internet and Intranet). Ø
Convert content to HTML
for posting on our Web Sites. Ø
Provide the technical
expertise to the content providers for Web Pages and site functionality
(Electronic Forms, Secure Pages, Forms of Contact, etc.). |
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